- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
CODE OF ETHICS
What Our Customers Are Saying
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At 67 years old I have experienced my fair share of car dealerships and auto repair. I have been using Sunset Auto Imports for over 6 years and it is fair to say they are by far the most professional and most important..... "trustworthy" auto repair shop I have ever experienced. I have every confidence in their expert advice and service and highly recommend them to anyone looking for professional auto repair!!!!!!!!!Robert M. -
Best auto service I've ever had. I can depend on there recommendations and feel they do a very good job with customer service. Have recommended Sunset Auto Service to many and will continue to do so. I feel they are honest and good at giving you a heads up on services that may be needed in the future.P.E. Kite
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My wife and I choose to travel nearly 25 miles to get to Sunset Auto. We've tried other mechanic shops closer to where we live, but time and again, only Sunset has proven trustworthy and dependable. Other shops routinely "cry wolf", urging expenditures that need to be made NOW. After getting a second opinion from Sunset about the costly recommendation, it becomes apparent that the other shop is just trying to make a buck off scaring us into thinking that our cars are going to explode. When we do spend 3 or 4 figures on a repair at Sunset, we are confident that the work was warranted and that it was done correctly. They're friendly, straightforward, and I'd not hesitate to recommend them. I only wish they were located closer to the west side of town!!!David K.
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My son said I couldn't go anywhere else so I took my car there. What a great experience. They were friendly and their integrity was beyond reproach. They exceeded my every expectation. My car is running perfectly and I am not completely broke.Diane C.
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We have a 94 Toyota pickup that had radiator, steering and brake issues. Dave and the mechanics at Sunset Auto had it diagnosed and repaired in two days. Price was fair and I like the two year warranty, that?s pretty rare anymore.Jason R.
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Sunset Auto has been taking care of my car for 13 years. It now has 220,000 miles on it and is still going strong, thanks to them!!!!! I take my car to Sunset because I can be sure that they have my best interests at heart. They are honest, kind and professional. They even do safety checks before I do a long trip. I have even called them while on a cross country trip to talk to the mechanic fixing my car. They enable me to drive with peace of mind. They give "old fashion" service!!!!!!Jeremy M.
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Always a first rate experience. This time it was my granddaughter's Impala. She is a UNR student down for Christmas break and the car was in rough shape : Rack and pinion replacement, power steering fluid pump, alignment, head lamp, etc. Car repaired by afternoon the following day, quality work and great value. Thank you Dave and crew.Peter M.
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I've been a customer at Sunset for 5 years now. My father recommended them and I'm grateful he did. They took care of my car until it got to the point it wasn't worth fixing anymore. Once that happened, they were even helpful when I was looking at new cars to purchase. They did the buyers check for me and let me know exactly what I would be getting into by buying the car. Their email service reminders are also great. Without them I would probably never remember to have my oil changed. They Mikes & the rest of the staff are fabulous and treat me with nothing but courtesy and respect. I will always recommend them to my friends and family.Ashley S.
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Sunset Auto is one of the few honest car repair shops around. They let you know up front what their fees will be and do not do any unnecessary repairs. Their labor charges are also very reasonable compared to other places similar. I highly recommend Sunset Auto Imports to anyone needing service done to their vehicle. The staff and owner are also very customer service oriented.Karen C.
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I have brought my car to Sunset since 2005 and have ALWAYS been treated with honesty and RESPECT. I have referred so many people to this shop, I have lost count, they include family, friends and coworkers. ALL the people I have referred (men and women) have told me how they appreciate everyone they have worked with at the shop being so professional and honest. For those of you who are looking for a great shop, Sunset is honest, respectable and has MASTER certified mechanics who can work on any car.T. Devine
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Went for oil change... got great advice about cracking tires for my Z-4. Very satisfied with the service and no up selling for additional services.Ed C.
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I've used them for years and they are honest and friendly. They keep my cars running well beyond 100,000 miles.Joe F.
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My brother highly recommended Sunset Auto, and rightly so. This shop is clean, the staff were friendly and professional. I'd definitely recommend this outfit.Ben M.
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Best service in town! You want a repair shop that does great work with reasonable prices and most importantly! - they are honest. If you don't need the repair they won't do it! That my friends, is priceless in today's auto repair business.D.W.
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I just needed an oil change, but finding an auto shop that I feel comfortable with is very important to me. I really liked the environment of this shop. I was able to overhear several conversations the personnel had with customers, both in the shop and on the phone. They are very knowledgeable, helpful, respectful, and friendly. The mechanic noticed coolant on my car's engine while changing the oil. He looked for, but did not find a leak. He made a point of bringing this to my attention. Also, one of my service lights on the dash (TPMS) was lit, so he checked my tire pressure and my brakes. I was very pleased and impressed with their attentiveness. I will definitely go back to this shop for future auto service.Sharry
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I love the honest service at Sunset Auto. Having always used the Lexus dealership and paying top dollar for service it is a welcomed change to get the same for less. The staff is friendly and knowledgeable. They actually call you and let you know when your vehicle will be ready. Quick, reliable, honest, and fair. This is my new service center.Jackie J.
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We have been coming to Sunset Auto for a very long time and wouldn't think of going anywhere else. Recently, I had to go to a dealership for a replacement key and the slimy way the service salesmen treat you and price things made me appreciate Sunset Auto even more! They are wonderful and do a fantastic job on our vehicles.Jen G.
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Sunset Auto Imports was recommended by a family friend. I have always taken my G37 to the Dealership for any service. I am very satisfied with the work I had done at Sunset Auto, The staff is very friendly and professional and the price quoted for the repair was fair. I will take my car to this shop for any future service or repair.John M.
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As a new resident to Henderson, I was dreading finding a new mechanic. My friends recommended SUNSET AUTOMOTIVE. They were very efficient and answered all my questions! My Toyota is 26 years old and I?m trying to keep it running as long as I can. I?ll be back. THANK YOU!Deborah W.
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My wife and I have been taking our vehicles to Sunset Auto for well over ten years. Always friendly and professional, they provide clear, detailed explanations of the work that needs to be done before the work begins and the vehicle is always ready when they say it will be. And they stand behind their work. These guys are great.Robert C.
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There is no finer auto service company in Henderson. Sunset Auto Imports will find the problem, recommend repairs, and put me back on the road quickly. I have recommended this company to friends who remain my friends because they have experienced the same satisfactory results.Daniel W.
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I will for sure keep taking my car here for service.I have found the guys to be very professional and with greater attention to detail!Austin C.
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Mikey and his staff are awesome people. I recently discovered them and will be returning. up front and honest about the work and the charges, which is important from an auto shop. Thank you!Joe A.
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Sunset Auto has been servicing my '97 Toyota 4 Runner for a number of years. In my experience, they never talk "down" to me. As a women, that has happened to me over the years, and not only in the auto service business. The needed repairs are carefully explained and estimated, but not created nor inflated.Sherri S.
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My husband Richard Grace and I have been taking his truck and my car to Sunset for a while now and they are the most honest and knowledgeable we have ever met. They are nice, friendly and they sure know what they are doing. We took our grandsons car there because it wasn't starting and guess what, he was out of gas, you can't get anymore honest than that. Thank you Sunset Auto for all you have done for us, we really appreciate everything.Theresa G.
